The Carmen Hotel is the only hotel in Naga Downtown (Naga Centro) that offers quality hotel amenities. It has a modern and contemporary architecture and design. The lobby is light and airy with its open lounge concept. This is also the only downtown Naga hotel that has a swimming pool. The hotel likewise has its own restaurant, a fitness center, a spa, a business center, and 3 function rooms. The Roof Deck offers a unique view of the Naga City skyline – perfect for lounging in the afternoons or evenings.Every guest room is lavishly appointed, large and spacious; each room has a floor-to-ceiling glass wall for maximum natural lighting. Bathroom fixtures are all top-of-the-line, and guests are provided premium, branded bath and shower essentials.

For those on business trips the Hotel has a fully-equipped Business Center where they can print files, make copies of documents, send facsimiles to clients, along with the other urgent tasks needed at the office.